Octopus ensures service quality by maintaining and monitoring Turnaround Time (TAT). We provide regular reports to physicians and actively seek their feedback, enabling continuous process refinement. We closely monitor RCM KPIs for practice health.  Additionally, we closely monitor key RCM KPIs such as charge lag days, aging days, aging buckets, denial percentage, gross collection ratio, net collection ratio, and more to ensure the overall health of the practice.